The decision to close a casino account can come from various factors, each serving to uphold player well-being and responsible gaming practices. Let's dive into some of these reasons:
- Self-Exclusion: At times, a player may find the need to step away from gambling due to concerns about addiction or personal circumstances. This voluntary act of self-exclusion prompts the casino to close the player's account, effectively preventing further gambling activity. Once self-excluded, the account will remain closed until the self-exclusion has ended. Kindly note, that UK players will have to call our Customer Support team in order to lift the restrictions from the account, once the self-exclusion has ended
- Regular Closure: Players may opt to close their accounts for many reasons, ranging from taking a temporary break to reassessing their gaming habits. In cases of regular closure, players can reopen their accounts following a series of inquiries related to data protection regulations and safer gambling practices, ensuring a transparent and accountable process.
- Return from Gamstop Registration (after expiry): Participation in programs such as GamStop underscores a player's commitment to responsibly managing their online gambling habits. Upon the expiry of a GamStop registration, players may choose to resume their gaming activities. However, reactivation of their casino account entails providing satisfactory responses to queries related to data protection, limits, and safer gambling protocols, reinforcing a commitment to responsible gaming practices.
In addition to these primary reasons, other factors may contribute to the closure of a casino account. For further clarification or assistance, players are encouraged to reach out directly to our Customer Support team.
By prioritizing player well-being and adherence to responsible gaming standards, we ensure a gaming environment characterized by transparency, accountability, and integrity, fostering a culture of responsible gaming for all players.