Self-exclusion for UK customers within an online casino is a Responsible Gambling measure designed to help individuals control their gambling habits and, if necessary, abstain from gambling activities. The self-exclusion process allows individuals to voluntarily exclude themselves from accessing specific online gambling services for a predetermined period.
Here's how self-exclusion typically works for UK customers in an online casino:
1. Voluntary Decision:
- Customers decide to take a break from gambling or recognize that they need help in managing their gambling habits.
2. Duration of Exclusion:
- Customers can choose the duration of their self-exclusion, which can vary from several weeks to months or even up to 5 years (100 years for MGA/SGA).
3. Application Process:
- Our casinos provide a straightforward process for customers to self-exclude. This often involves contacting customer support or accessing a dedicated self-exclusion page on our website.
4. Account Suspension:
- Once the self-exclusion request is processed, the account is suspended for the chosen period, and cannot be re-opened before said time is over.
5. Restrictions:
- During the self-exclusion period, individuals are restricted from accessing their accounts, placing bets, and receiving promotional materials from the casino.
6. Cross-Platform Exclusion:
- Our self-exclusion programs extend to all of our casino brands, ensuring a more comprehensive exclusion.
7. Support Resources:
- Online casinos often provide information about responsible gambling resources and support services, encouraging individuals to seek help if needed.
8. Post-Exclusion Evaluation:
- At the end of the chosen exclusion period, individuals can decide whether to resume gambling activities or extend their self-exclusion.
It's important to note that self-exclusion is just one part of responsible gambling initiatives. Online casinos in the UK are required to provide tools and resources to promote responsible gambling, and they often collaborate with organizations that specialize in gambling addiction support. Additionally, individuals can access national self-exclusion programs, such as GamStop in the UK, which allows them to self-exclude from multiple online gambling platforms simultaneously.
UK Players:
Self-exclusions are definite periods of time of 6 months, 1 year, 2 years, or 5 years (which period may be renewed for further periods of 6 months)
Swedish Players:
Self-exclusions are definite periods of time of 6 months and 1 year, 2 years, or indefinitely (We can re-open the account at the earliest after 1 year since the exclusion was set).
NON-UK/SWE Players:
Players have the option to set a pre-defined self-exclusion period for 6 months 1, year, 2 years, and 5 years.