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My active bonus disappeared

A primary reason for the removal of an active bonus is the attempt to withdraw bonus funds or engage in Sportsbook/Live Casino. Upon attempting to access either Sports or Live Casino sections, a prominent pop-up notification will appear in the center of the screen, explicitly stating that proceeding further will result in forfeiture of the bonus. This restriction is enforced due to the stipulation that bonuses can only be wagered on slot machines. Moreover, as all bonuses are subject to wagering requirements, any bonus funds not yet wagered will be forfeited upon accessing the withdrawal page.

 

How it looks when you try to withdraw with an active bonus:
 


How it looks when you try to enter Live Casino/Sportsbook with an active bonus: