A primary reason for the removal of an active bonus is if you attempt to withdraw bonus funds or access the Sportsbook/Live Casino sections. If you try to enter either section, a pop-up notification will appear, clearly stating that proceeding will result in forfeiting your bonus. This restriction is in place because bonuses can only be wagered on slot machines. Additionally, since all bonuses are subject to wagering requirements, any un-wagered bonus funds will be forfeited if you access the withdrawal page.
With this in mind, if you accidentally forfeit your bonus, please reach out to our Customer Support team who can assist with potentially adding the bonus back to the account for you.
If you try to withdraw with an active bonus or go into Sportsbook/Live Casino, you'll receive either of these popups: