How can we help?

Visa & Master Card

When verification of a card is needed we would need the following:

  1. Both the front and back of the card are required
  2. Make sure that we can see all 4 corners of the card in the photos
  3. If you are sending this to us through our email or live chat ensure that you cover your 3-digit CVV code and the middle number of the card so that we can only see the first 6 and last 4 digits, like this: 1234 12XX XXXX 1234

    Note: When uploading photos to Mitek (directly to your account), the system will automatically cover sensitive details, so no need to do this beforehand, as the system would reject it.
     

Below is an image example for both sides of a card that would be acceptable: