Your winnings may not have been paid out due to a couple of reasons:
Technical Issues: There is always a possibility for a technical issue to occur which may prevent the payout from happening or cause it to be slightly delayed, if a technical issue has occurred please reach out to our Customer Support so that it can be looked into.
Alternatively, you can always reach out to the live casino's support to look into it, you can access their chat by going to the live casino and clicking on the support icon, located at the top right to start a chat, as shown below:- Discrepancies: If there are discrepancies or irregularities in the gameplay, such as suspected cheating or violation of game rules, this could result in a delay for the winnings to be paid out until it has been reviewed by the game provider
If your winnings haven't been paid out, we suggest that you reach out to our Customer Support team, or alternatively the game provider's support, as shown previously.