There could be a few reasons why you can't log in or access your account:
- Locked Account: Your account is locked due to your password being entered incorrectly a certain amount of times, if you reach out to our Customer Support they can get the lock removed.
- Self-Exclusion: If you are self-excluded or have a closed account you won't be able to log in. If your self-exclusion has ended you would need to call our Customer Support team to lift the restrictions applied to your account, if you are unsure about their phone number, kindly click here.
- Outstanding Verification: If you have a pending verification request on your account which hasn't been completed your account may be restricted until the documents have been provided, you may want to check the verification page on your account or look through your email to see if you've missed any emails regarding your account verification.
- Breach of Terms & Conditions: If you have breached our Terms and Conditions your account may have been closed.
If you're still unsure as to why you can't log in or access your account, please reach out to our Customer Support for further assistance.