If you're experiencing issues with a game not loading, we recommend starting by using Google Chrome, as it's our preferred browser for optimal performance. If you're already using Chrome and the issue persists, try switching to Incognito Mode. Should the game still not load, we suggest attempting to use a different device. If none of these solutions resolve the issue, please don't hesitate to contact our Customer Support team for further assistance. We're here to help!
Opening Incognito Mode using Google Chrome on a Desktop & Mobile device:
To open Incognito Mode in Google Chrome on a desktop, press Ctrl + Shift + N or click the three dots in the top right-hand corner and select "New Incognito Window". On mobile, tap the three dots in the top right-hand corner and choose "New Incognito Tab".
The game I’m trying to play won’t load.
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